| System Overview |
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| Acquire Construct and Manage Assets |
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| Acquire Construct and Manage Assets - Processes |
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| Design and construct productive assets |
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| Design and construct productive assets - Processes |
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| Design and plan asset construction |
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| Design and plan asset construction - Context |
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| Manage asset construction |
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| Manage asset construction - Context |
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| Manage capital program for productive assets |
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| Manage capital program for productive assets - Context |
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| Schedule and perform construction work |
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| Schedule and perform construction work - Context |
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| Maintain productive assets |
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| Maintain productive assets - Processes |
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| Manage asset maintenance |
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| Manage asset maintenance - Context |
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| Perform asset maintenance |
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| Perform asset maintenance - Context |
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| Plan asset maintenance |
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| Plan asset maintenance - Context |
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| Plan and acquire assets |
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| Plan and acquire assets - Processes |
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| Develop property strategy and long term vision |
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| Develop property strategy and long term vision - Context |
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| Manage facilities operations |
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| Manage facilities operations - Context |
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| Plan facility |
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| Plan facility - Context |
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| Provide workspace and facilities |
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| Provide workspace and facilities - Context |
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| Deliver Physical Products |
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| Deliver Physical Products - Processes |
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| Manage logistics and warehousing |
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| Manage logistics and warehousing - Processes |
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| Operate outbound transportation |
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| Operate outbound transportation - Context |
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| Operate warehousing |
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| Operate warehousing - Context |
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| Plan and manage inbound material flow |
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| Plan and manage inbound material flow - Context |
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| Provide logistics governance |
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| Provide logistics governance - Context |
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| Plan for and align supply chain resources |
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| Plan for and align supply chain resources - Processes |
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| Create master production schedule |
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| Create master production schedule - Context |
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| Create materials plan |
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| Create materials plan - Context |
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| Develop production and materials strategies |
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| Develop production and materials strategies - Context |
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| Develop quality standards and procedures |
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| Develop quality standards and procedures - Context |
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| Establish distribution planning constraints |
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| Establish distribution planning constraints - Context |
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| Manage demand for products and services |
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| Manage demand for products and services - Context |
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| Plan distribution requirements |
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| Plan distribution requirements - Context |
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| Review distribution planning policies |
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| Review distribution planning policies - Context |
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| Procure materials and services |
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| Procure materials and services - Processes |
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| Develop sourcing strategies |
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| Develop sourcing strategies - Context |
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| Manage suppliers |
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| Manage suppliers - Context |
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| Order materials and services |
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| Order materials and services - Context |
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| Select suppliers and develop maintain contracts |
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| Select suppliers and develop maintain contracts - Context |
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| Produce Manufacture Deliver product |
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| Produce Manufacture Deliver product - Processes |
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| Maintain production records and manage lot traceability |
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| Maintain production records and manage lot traceability - Context |
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| Perform quality testing |
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| Perform quality testing - Context |
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| Produce product |
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| Produce product - Context |
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| Schedule production |
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| Schedule production - Context |
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| Deliver Services |
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| Deliver Services - Processes |
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| Deliver service to customer |
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| Deliver service to customer - Processes |
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| Complete service delivery |
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| Complete service delivery - Context |
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| Execute service delivery |
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| Execute service delivery - Context |
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| Initiate service delivery |
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| Initiate service delivery - Context |
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| Establish service delivery governance and strategies |
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| Establish service delivery governance and strategies - Processes |
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| Develop service delivery strategies |
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| Develop service delivery strategies - Context |
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| Establish service delivery governance |
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| Establish service delivery governance - Context |
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| Manage service delivery resources |
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| Manage service delivery resources - Processes |
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| Create resource plan |
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| Create resource plan - Context |
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| Enable service delivery resources |
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| Enable service delivery resources - Context |
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| Manage service delivery resource demand |
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| Manage service delivery resource demand - Context |
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| Develop Vision and Strategy |
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| Develop Vision and Strategy - Processes |
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| Define the business concept and long term vision |
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| Define the business concept and long term vision - Processes |
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| Assess the external environment |
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| Assess the external environment - Context |
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| Assess the internal environment |
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| Assess the internal environment - Context |
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| Conduct organization restructuring opportunities |
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| Conduct organization restructuring opportunities - Context |
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| Establish strategic vision |
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| Establish strategic vision - Context |
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| Survey market and determine customer needs and wants |
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| Survey market and determine customer needs and wants - Context |
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| Develop business strategy |
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| Develop business strategy - Processes |
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| Create organizational design |
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| Create organizational design - Context |
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| Define and evaluate strategic options to achieve the objectives |
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| Define and evaluate strategic options to achieve the objectives - Context |
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| Develop and set organizational goals |
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| Develop and set organizational goals - Context |
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| Develop customer experience strategy |
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| Develop customer experience strategy - Context |
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| Develop overall mission statement |
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| Develop overall mission statement - Context |
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| Formulate business unit strategies |
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| Formulate business unit strategies - Context |
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| Execute and measure strategic initiatives |
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| Execute and measure strategic initiatives - Processes |
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| Develop strategic initiatives |
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| Develop strategic initiatives - Context |
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| Establish high level measures |
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| Establish high level measures - Context |
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| Evaluate strategic initiatives |
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| Evaluate strategic initiatives - Context |
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| Select strategic initiatives |
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| Select strategic initiatives - Context |
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| Develop and Manage Business Capabilities |
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| Develop and Manage Business Capabilities - Processes |
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| Develop and manage enterprise wide knowledge management KM capability |
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| Develop and manage enterprise wide knowledge management KM capability - Processes |
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| Assess KM capabilities |
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| Assess KM capabilities - Context |
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| Develop KM strategy |
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| Develop KM strategy - Context |
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| Manage business processes |
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| Manage business processes - Processes |
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| Define and manage process frameworks |
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| Define and manage process frameworks - Context |
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| Define processes |
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| Define processes - Context |
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| Establish and maintain process management governance |
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| Establish and maintain process management governance - Context |
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| Improve processes |
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| Improve processes - Context |
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| Manage process performance |
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| Manage process performance - Context |
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| Manage change |
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| Manage change - Processes |
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| Design the change |
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| Design the change - Context |
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| Implement change |
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| Implement change - Context |
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| Plan for change |
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| Plan for change - Context |
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| Sustain improvement |
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| Sustain improvement - Context |
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| Manage enterprise quality |
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| Manage enterprise quality - Processes |
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| Establish quality requirements |
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| Establish quality requirements - Context |
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| Evaluate performance to requirements |
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| Evaluate performance to requirements - Context |
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| Implement and maintain the enterprise quality management system EQMS |
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| Implement and maintain the enterprise quality management system EQMS - Context |
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| Manage non conformance |
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| Manage non conformance - Context |
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| Manage environmental health and safety EHS |
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| Manage environmental health and safety EHS - Processes |
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| Determine environmental health and safety impacts |
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| Determine environmental health and safety impacts - Context |
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| Develop and execute functional EHS program |
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| Develop and execute functional EHS program - Context |
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| Monitor and manage functional EHS management program |
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| Monitor and manage functional EHS management program - Context |
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| Train and educate functional employees |
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| Train and educate functional employees - Context |
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| Manage portfolio program and project |
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| Manage portfolio program and project - Processes |
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| Manage portfolio |
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| Manage portfolio - Context |
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| Manage programs |
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| Manage programs - Context |
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| Manage projects |
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| Manage projects - Context |
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| Measure and benchmark |
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| Measure and benchmark - Processes |
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| Benchmark performance |
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| Benchmark performance - Context |
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| Create and manage organizational performance strategy |
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| Create and manage organizational performance strategy - Context |
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| Evaluate process performance |
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| Evaluate process performance - Context |
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| Develop and Manage Human Capital |
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| Develop and Manage Human Capital - Processes |
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| Develop and counsel employees |
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| Develop and counsel employees - Processes |
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| Develop and train employees |
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| Develop and train employees - Context |
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| Manage employee development |
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| Manage employee development - Context |
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| Manage employee orientation and deployment |
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| Manage employee orientation and deployment - Context |
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| Manage employee performance |
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| Manage employee performance - Context |
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| Develop and manage human resources planning policies and strategies |
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| Develop and manage human resources planning policies and strategies - Processes |
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| Develop and implement workforce strategy and policies |
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| Develop and implement workforce strategy and policies - Context |
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| Develop human resources strategy |
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| Develop human resources strategy - Context |
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| Monitor and update strategy plans and policies |
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| Monitor and update strategy plans and policies - Context |
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| Recruit source and select employees |
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| Recruit source and select employees - Processes |
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| Manage applicant information |
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| Manage applicant information - Context |
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| Manage employee requisitions |
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| Manage employee requisitions - Context |
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| Manage new hire re hire |
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| Manage new hire re hire - Context |
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| Recruit Source candidates |
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| Recruit Source candidates - Context |
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| Screen and select candidates |
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| Screen and select candidates - Context |
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| Redeploy and retire employees |
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| Redeploy and retire employees - Processes |
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| Manage workforce scheduling |
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| Manage workforce scheduling - Context |
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| Relocate employees and manage assignments |
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| Relocate employees and manage assignments - Context |
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| Reward and retain employees |
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| Reward and retain employees - Processes |
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| Develop and manage reward recognition and motivation programs |
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| Develop and manage reward recognition and motivation programs - Context |
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| Manage and administer benefits |
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| Manage and administer benefits - Context |
|
| Manage employee assistance and retention |
|
| Manage employee assistance and retention - Context |
|
| Develop and Manage Products and Services |
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| Develop and Manage Products and Services - Processes |
|
| Develop products and services |
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| Develop products and services - Processes |
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| Design and prototype products and services |
|
| Design and prototype products and services - Context |
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| Prepare for production service delivery |
|
| Prepare for production service delivery - Context |
|
| Test market for new or revised products and services |
|
| Test market for new or revised products and services - Context |
|
| Generate and define new product service ideas |
|
| Generate and define new product service ideas - Processes |
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| Define product service development requirements |
|
| Define product service development requirements - Context |
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| Generate new product/service concepts |
|
| Generate new product/service concepts - Context |
|
| Perform discovery research |
|
| Perform discovery research - Context |
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| Govern and manage product service development program |
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| Govern and manage product service development program - Processes |
|
| Manage patents, copyrights, and regulatory requirements |
|
| Manage patents, copyrights, and regulatory requirements - Context |
|
| Manage product and service life cycle |
|
| Manage product and service life cycle - Context |
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| Manage product and service master data |
|
| Manage product and service master data - Context |
|
| Manage product and service portfolio |
|
| Manage product and service portfolio - Context |
|
| Manage Customer Service |
|
| Manage Customer Service - Processes |
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| Develop customer care customer service strategy |
|
| Develop customer care customer service strategy - Processes |
|
| Define warranty offering |
|
| Define warranty offering - Context |
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| Evaluate customer service operations and customer satisfaction |
|
| Evaluate customer service operations and customer satisfaction - Processes |
|
| Evaluate and manage warranty performance |
|
| Evaluate and manage warranty performance - Context |
|
| Measure customer satisfaction with customer complaint handling and resolution |
|
| Measure customer satisfaction with customer complaint handling and resolution - Context |
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| Measure customer satisfaction with customer problems requests and inquiries handling |
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| Measure customer satisfaction with customer problems requests and inquiries handling - Context |
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| Measure customer satisfaction with products and services |
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| Measure customer satisfaction with products and services - Context |
|
| Plan and manage customer service contacts |
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| Plan and manage customer service contacts - Processes |
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| Manage customer complaints |
|
| Manage customer complaints - Context |
|
| Manage customer service problems requests and inquiries |
|
| Manage customer service problems requests and inquiries - Context |
|
| Plan and manage customer service work force |
|
| Plan and manage customer service work force - Context |
|
| Process returns |
|
| Process returns - Context |
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| Service products after sales |
|
| Service products after sales - Processes |
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| Manage supplier recovery |
|
| Manage supplier recovery - Context |
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| Process warranty claims |
|
| Process warranty claims - Context |
|
| Salvage or repair returned products |
|
| Salvage or repair returned products - Context |
|
| Service products |
|
| Service products - Context |
|
| Manage Enterprise Risk Compliance Remediation and Resiliency |
|
| Manage Enterprise Risk Compliance Remediation and Resiliency - Processes |
|
| Manage compliance |
|
| Manage compliance - Processes |
|
| Establish compliance framework and policies |
|
| Establish compliance framework and policies - Context |
|
| Manage regulatory compliance |
|
| Manage regulatory compliance - Context |
|
| Manage enterprise risk |
|
| Manage enterprise risk - Processes |
|
| Establish the enterprise risk framework and policies |
|
| Establish the enterprise risk framework and policies - Context |
|
| Manage business unit and function risk |
|
| Manage business unit and function risk - Context |
|
| Oversee and coordinate enterprise risk management activities |
|
| Oversee and coordinate enterprise risk management activities - Context |
|
| Manage government and industry relationships |
|
| Manage government and industry relationships - Processes |
|
| Manage government relations |
|
| Manage government relations - Context |
|
| Manage relations with quasi government bodies |
|
| Manage relations with quasi government bodies - Context |
|
| Manage relations with trade or industry groups |
|
| Manage relations with trade or industry groups - Context |
|
| Manage legal and ethical issues |
|
| Manage legal and ethical issues - Processes |
|
| Ensure compliance |
|
| Ensure compliance - Context |
|
| Manage outside counsel |
|
| Manage outside counsel - Context |
|
| Protect intellectual property |
|
| Protect intellectual property - Context |
|
| Manage Financial Resources |
|
| Manage Financial Resources - Processes |
|
| Manage fixed asset project accounting |
|
| Manage fixed asset project accounting - Processes |
|
| Perform capital planning and project approval |
|
| Perform capital planning and project approval - Context |
|
| Perform capital project accounting |
|
| Perform capital project accounting - Context |
|
| Manage internal controls |
|
| Manage internal controls - Processes |
|
| Establish internal controls policies and procedures |
|
| Establish internal controls policies and procedures - Context |
|
| Operate controls and monitor compliance with internal controls policies and procedures |
|
| Operate controls and monitor compliance with internal controls policies and procedures - Context |
|
| Report on internal controls compliance |
|
| Report on internal controls compliance - Context |
|
| Manage taxes |
|
| Manage taxes - Processes |
|
| Develop tax strategy and plan |
|
| Develop tax strategy and plan - Context |
|
| Process taxes |
|
| Process taxes - Context |
|
| Manage treasury operations |
|
| Manage treasury operations - Processes |
|
| Manage cash |
|
| Manage cash - Context |
|
| Manage debt and investment |
|
| Manage debt and investment - Context |
|
| Manage in house bank accounts |
|
| Manage in house bank accounts - Context |
|
| Manage treasury policies and procedures |
|
| Manage treasury policies and procedures - Context |
|
| Monitor and execute risk and hedging transactions |
|
| Monitor and execute risk and hedging transactions - Context |
|
| Perform general accounting and reporting |
|
| Perform general accounting and reporting - Processes |
|
| Manage policies and procedures |
|
| Manage policies and procedures - Context |
|
| Perform financial reporting |
|
| Perform financial reporting - Context |
|
| Perform fixed asset accounting |
|
| Perform fixed asset accounting - Context |
|
| Perform general accounting |
|
| Perform general accounting - Context |
|
| Perform planning and management accounting |
|
| Perform planning and management accounting - Processes |
|
| Evaluate and manage financial performance |
|
| Evaluate and manage financial performance - Context |
|
| Perform cost accounting and control |
|
| Perform cost accounting and control - Context |
|
| Perform cost management |
|
| Perform cost management - Context |
|
| Perform planning budgeting forecasting |
|
| Perform planning budgeting forecasting - Context |
|
| Perform revenue accounting |
|
| Perform revenue accounting - Processes |
|
| Invoice customer |
|
| Invoice customer - Context |
|
| Manage and process adjustments deductions |
|
| Manage and process adjustments deductions - Context |
|
| Manage and process collections |
|
| Manage and process collections - Context |
|
| Process accounts receivable AR |
|
| Process accounts receivable AR - Context |
|
| Process customer credit |
|
| Process customer credit - Context |
|
| Process accounts payable and expense reimbursements |
|
| Process accounts payable and expense reimbursements - Processes |
|
| Process accounts payable AP |
|
| Process accounts payable AP - Context |
|
| Process expense reimbursements |
|
| Process expense reimbursements - Context |
|
| Process payroll |
|
| Process payroll - Processes |
|
| Manage pay |
|
| Manage pay - Context |
|
| Process payroll taxes |
|
| Process payroll taxes - Context |
|
| Report time |
|
| Report time - Context |
|
| Manage Information Technology |
|
| Manage Information Technology - Processes |
|
| Deliver and support information technology services |
|
| Deliver and support information technology services - Processes |
|
| Develop IT services and solution delivery strategy |
|
| Develop IT services and solution delivery strategy - Context |
|
| Develop IT support strategy |
|
| Develop IT support strategy - Context |
|
| Manage IT infrastructure operations |
|
| Manage IT infrastructure operations - Context |
|
| Manage IT infrastructure resources |
|
| Manage IT infrastructure resources - Context |
|
| Support IT services and solutions |
|
| Support IT services and solutions - Context |
|
| Deploy information technology solutions |
|
| Deploy information technology solutions - Processes |
|
| Develop the IT deployment strategy |
|
| Develop the IT deployment strategy - Context |
|
| Plan and implement changes |
|
| Plan and implement changes - Context |
|
| Plan and manage releases |
|
| Plan and manage releases - Context |
|
| Develop and maintain information technology solutions |
|
| Develop and maintain information technology solutions - Processes |
|
| Create IT services and solutions |
|
| Create IT services and solutions - Context |
|
| Develop and maintain IT services and solutions architecture |
|
| Develop and maintain IT services and solutions architecture - Context |
|
| Develop the IT development strategy |
|
| Develop the IT development strategy - Context |
|
| Maintain IT services and solutions |
|
| Maintain IT services and solutions - Context |
|
| Perform IT services and solutions life cycle planning |
|
| Perform IT services and solutions life cycle planning - Context |
|
| Develop and manage IT customer relationships |
|
| Develop and manage IT customer relationships - Processes |
|
| Develop IT services and solutions strategy |
|
| Develop IT services and solutions strategy - Context |
|
| Develop and manage IT service levels |
|
| Develop and manage IT service levels - Context |
|
| Manage IT customer satisfaction |
|
| Manage IT customer satisfaction - Context |
|
| Market IT services and solutions |
|
| Market IT services and solutions - Context |
|
| Perform demand side management DSM for IT services |
|
| Perform demand side management DSM for IT services - Context |
|
| Manage enterprise information |
|
| Manage enterprise information - Processes |
|
| Define the enterprise information architecture |
|
| Define the enterprise information architecture - Context |
|
| Develop information and content management strategies |
|
| Develop information and content management strategies - Context |
|
| Manage information resources |
|
| Manage information resources - Context |
|
| Perform enterprise data and content management |
|
| Perform enterprise data and content management - Context |
|
| Manage the business of information technology |
|
| Manage the business of information technology - Processes |
|
| Define the enterprise architecture |
|
| Define the enterprise architecture - Context |
|
| Develop the enterprise IT strategy |
|
| Develop the enterprise IT strategy - Context |
|
| Evaluate and communicate IT business value and performance |
|
| Evaluate and communicate IT business value and performance - Context |
|
| Manage the IT portfolio |
|
| Manage the IT portfolio - Context |
|
| Perform IT research and innovation |
|
| Perform IT research and innovation - Context |
|
| Market and Sell Products and Services |
|
| Market and Sell Products and Services - Processes |
|
| Develop and manage marketing plans |
|
| Develop and manage marketing plans - Processes |
|
| Analyze and respond to customer insight |
|
| Analyze and respond to customer insight - Context |
|
| Develop and manage packaging strategy |
|
| Develop and manage packaging strategy - Context |
|
| Develop and manage pricing |
|
| Develop and manage pricing - Context |
|
| Develop and manage promotional activities |
|
| Develop and manage promotional activities - Context |
|
| Establish marketing budgets |
|
| Establish marketing budgets - Context |
|
| Manage product marketing content |
|
| Manage product marketing content - Context |
|
| Track customer management measures |
|
| Track customer management measures - Context |
|
| Develop and manage sales plans |
|
| Develop and manage sales plans - Processes |
|
| Develop and manage sales proposals bids and quotes |
|
| Develop and manage sales proposals bids and quotes - Context |
|
| Manage customers and accounts |
|
| Manage customers and accounts - Context |
|
| Manage leads opportunities |
|
| Manage leads opportunities - Context |
|
| Manage sales orders |
|
| Manage sales orders - Context |
|
| Manage sales partners and alliances |
|
| Manage sales partners and alliances - Context |
|
| Develop marketing strategy |
|
| Develop marketing strategy - Processes |
|
| Analyze and manage channel performance |
|
| Analyze and manage channel performance - Context |
|
| Define and manage channel strategy |
|
| Define and manage channel strategy - Context |
|
| Define offering and customer value proposition |
|
| Define offering and customer value proposition - Context |
|
| Define pricing strategy |
|
| Define pricing strategy - Context |
|
| Design and manage customer loyalty program |
|
| Design and manage customer loyalty program - Context |
|
| Develop marketing communication strategy |
|
| Develop marketing communication strategy - Context |
|
| Develop sales strategy |
|
| Develop sales strategy - Processes |
|
| Develop sales forecast |
|
| Develop sales forecast - Context |
|
| Develop sales partner alliance relationships |
|
| Develop sales partner alliance relationships - Context |
|
| Establish overall sales budgets |
|
| Establish overall sales budgets - Context |
|
| Understand markets customers and capabilities |
|
| Understand markets customers and capabilities - Processes |
|
| Evaluate and prioritize market opportunities |
|
| Evaluate and prioritize market opportunities - Context |
|
| Perform customer and market intelligence analysis |
|
| Perform customer and market intelligence analysis - Context |
|
